1. Introduction

Ozobooks (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect the data we collect when you use our website or services.

2. What Information We Collect

We may collect and process the following types of data:

• Personal Information: Name, email address, phone number, business name, country
• Business Information: Transaction volume, employee count, accounting systems used
• Technical Data: IP address, browser type, cookies, usage logs
• Communication Data: Emails, contact form entries, customer support chats
• Payment Data: (Processed securely by third-party providers — we do not store card details)

3. How We Use Your Information

We use your information to:

• Provide and manage our accounting services
• Respond to your inquiries or requests
• Send relevant service updates, newsletters, or offers (you can opt-out anytime)
• Improve user experience and website performance
• Comply with legal and regulatory obligations in AU/SG/India

4. Legal Basis for Processing (GDPR Compliance)

We process your data under these legal bases:

• Consent: When you fill out forms or subscribe to emails
• Contractual: To deliver services you’ve agreed to
• Legal obligation: For tax or compliance-related recordkeeping
• Legitimate interest: To improve services and prevent fraud

5. Sharing Your Information

We do not sell or rent your data. We may share your information with:

• Our internal accounting and support team (NDA-bound)
• Trusted third-party tools (e.g., CRM, email automation) — only as needed
• Legal or tax authorities, where legally required

6. Cross-Border Data Transfers

As we operate from India but serve Australia and Singapore, your data may be transferred across jurisdictions. We ensure equivalent safeguards via standard contractual clauses and cloud security protocols.

7. How We Protect Your Data

• Encrypted cloud servers
• Role-based access control
• NDAs signed by all team members
• Regular audits of data usage and permissions

8. Your Rights

Depending on your region, you have the right to:

• Access, correct, or delete your data
• Withdraw consent for marketing emails
• Request a copy of your stored information
• File a complaint with a local privacy authority (e.g., OAIC in Australia or PDPC in Singapore)

To exercise these rights, email us at: privacy@ozobooks.com

9. Cookies & Tracking

We use cookies for analytics and improved user experience. You can control cookie settings via your browser.

10. Data Retention

We retain your information only as long as needed to:

• Provide you services
• Comply with legal obligations
• Resolve disputes
• Data is securely deleted after its lifecycle expires.

11. Updates to This Policy

We may update this Privacy Policy periodically. You’ll be notified via email or our website for any significant changes.

12. Contact Us

For questions or privacy-related requests:
📧 privacy@ozobooks.com